FAN INFORMATION & UPDATES
updated JuLY 31, 2024

FAN INFORMATION
& UPDATES

updated JuLY 29, 2024

SHOWTIME


We are pleased to welcome you to experience Dead & Company: Dead Forever Live at Sphere!

Doors: 6:00pm

Showtime: 7:30pm


Please be aware that Sphere exclusively uses digital tickets for entry to the event. To ensure you have a smooth entry, please have your digital tickets accessible on your smartphone and saved directly to the mobile wallet on your phone.  If you do not have a smartphone or are having difficulty accessing your tickets, never fear!  Bring your ID to the Sphere box office or to the Bridge Concierge desk right by the ticket scanning area on the bridge and Sphere personnel are happy to assist you.


Please note that your Sphere account is different from your Ticketmaster account. Please be sure to log into Sphere Account manager with the same email you used to buy your Vibee package.

SHOWTIME


We are pleased to welcome you to experience Dead & Company: Dead Forever Live at Sphere!

Doors: 6:00pm

Showtime: 7:30pm


Please be aware that Sphere exclusively uses digital tickets for entry to the event. To ensure you have a smooth entry, please have your digital tickets accessible on your smartphone and saved directly to the mobile wallet on your phone.  If you do not have a smartphone or are having difficulty accessing your tickets, never fear!  Bring your ID to the Sphere box office or to the Bridge Concierge desk right by the ticket scanning area on the bridge and Sphere personnel are happy to assist you.


Please note that your Sphere account is different from your Ticketmaster account. Please be sure to log into Sphere Account manager with the same email you used to buy your Vibee package.

SHOWTIME


We are pleased to welcome you to experience Dead & Company: Dead Forever Live at Sphere!

Doors: 6:00pm

Showtime: 7:30pm


Please be aware that Sphere exclusively uses digital tickets for entry to the event. To ensure you have a smooth entry, please have your digital tickets accessible on your smartphone and saved directly to the mobile wallet on your phone.  If you do not have a smartphone or are having difficulty accessing your tickets, never fear!  Bring your ID to the Sphere box office or to the Bridge Concierge desk right by the ticket scanning area on the bridge and Sphere personnel are happy to assist you.


Please note that your Sphere account is different from your Ticketmaster account. Please be sure to log into Sphere Account manager with the same email you used to buy your Vibee package.

SHUTTLE UPDATE FOR VIP HOTEL GUESTS


Please note that for the weekends of August 1-3, 2024 and August 8-10, 2024, VIP shuttle dropoff and pickup will be at the Venetian Front Entry rather than the Venetian Convention Center, due to work being done on the Venetian Convention Center elevators.

 

Please note:  If you arrive outside of the below stated shuttle days and hours, or arrive at a different airport or hotel, then you will be responsible for your own transportation. People who miss shuttles will not be reimbursed for transportation. 

 

If you are either unable to physically get on our shuttle, or if you have any other questions about your Dead & Company Hotel Experience, please contact us by phone at 725-543-0725 or at Vibee Fan Experience (HERE),  and we will do our best to help you!

 

Arrivals:

  • Wednesdays and Thursdays from 8am-6:30pm 

  • Fridays from 4:30am-6:30pm


Departures: 

  • Fridays from 4am-6pm  (last shuttle departs hotel at 6:00 pm)

  • Sundays from 4am-4pm (last shuttle departs hotel at  4:00 pm)


ARRIVAL SHUTTLES:

Here are some tips when arriving at Harry Reid International Airport:


  • VIBEE AIRPORT STAFF: Vibee Staff will be on-site at Harry Reid International Airport to help assist you with any questions that you may have.

    • Terminal 1: Between baggage claims 7 & 9 

    • Terminal 3: Between baggage claims 24 & 26

  • SHUTTLE PASSES:  One shuttle pass is required for each member of your travel party. If you haven’t already booked your shuttle, please CLICK HERE to get your shuttle passes. If your plane is late and you miss your shuttle, it may be possible to catch the next shuttle.  People who miss shuttles will not be reimbursed for taxis or other transportation.

 

DEPARTURE SHUTTLES: 

  • DEPARTURE LOCATION:  Make your way back to The Venetian Front Entry.  If you miss the shuttle, you may be able to catch the next one in 30 minutes. People who miss shuttles will not be reimbursed for taxis or other transportation.

  • SHUTTLE PASSES: One shuttle pass is required for each member of your travel party. If you haven’t already booked your shuttle, please CLICK HERE to get your shuttle passes. Please be on the lookout for more information regarding your shuttle confirmation from our reservation partner, Universe.


SHUTTLE SCHEDULE - Shuttles will be running every 30 minutes

ENTRY INTO SPHERE


FROM THE PALAZZO OR THE VENETIAN:

If you’re staying in The Venetian or The Palazzo, the easiest way to get to Sphere is to stay indoors and take the Bridge access path. You can find Sphere directional overhead wayfinding in both The Venetian and The Palazzo, guiding to The Venetian Convention Center. Follow posted signage and pathing to the Sphere Bridge. Vibee Floor guests should go down the stairs on your left to get outside to the West and Plaza floor entrances, while seated guests should continue to the scanners straight ahead. There is also an optional Vibee VIP Floor entrance on the bridge on the left side if you do not wish to go outside.


FROM OUTSIDE:

If you are coming from elsewhere, it may be easiest to access Sphere from the street. Sphere is located at 255 Sands Ave, Las Vegas NV 89169. Guests can enter the property on foot via Sands Ave or Westchester Drive and enter via the Plaza Entry on the east side of the building. We encourage you to arrive early. If driving or arriving by car, please allow for more travel time due to street closures. Rideshare pickup and dropoff for Sphere is located on the corner of Manhattan St and Westchester Dr. Venue access is conveniently located across from the Plaza Entry. On event days, Sphere staff will be onsite to direct you to the venue. Parking is available both onsite and in nearby lots, and can be purchased in advance of your event HERE. For parking in nearby lots click HERE.

ENTRY INTO SPHERE


FROM THE PALAZZO OR THE VENETIAN:

If you’re staying in The Venetian or The Palazzo, the easiest way to get to Sphere is to stay indoors and take the Bridge access path. You can find Sphere directional overhead wayfinding in both The Venetian and The Palazzo, guiding to The Venetian Convention Center. Follow posted signage and pathing to the Sphere Bridge. Vibee Floor guests should go down the stairs on your left to get outside to the West and Plaza floor entrances, while seated guests should continue to the scanners straight ahead. There is also an optional Vibee VIP Floor entrance on the bridge on the left side if you do not wish to go outside.


FROM OUTSIDE:

If you are coming from elsewhere, it may be easiest to access Sphere from the street. Sphere is located at 255 Sands Ave, Las Vegas NV 89169. Guests can enter the property on foot via Sands Ave or Westchester Drive and enter via the Plaza Entry on the east side of the building. We encourage you to arrive early. If driving or arriving by car, please allow for more travel time due to street closures. Rideshare pickup and dropoff for Sphere is located on the corner of Manhattan St and Westchester Dr. Venue access is conveniently located across from the Plaza Entry. On event days, Sphere staff will be onsite to direct you to the venue. Parking is available both onsite and in nearby lots, and can be purchased in advance of your event HERE. For parking in nearby lots click HERE.

ENTRY INTO SPHERE


FROM THE PALAZZO OR THE VENETIAN:

If you’re staying in The Venetian or The Palazzo, the easiest way to get to Sphere is to stay indoors and take the Bridge access path. You can find Sphere directional overhead wayfinding in both The Venetian and The Palazzo, guiding to The Venetian Convention Center. Follow posted signage and pathing to the Sphere Bridge. Vibee Floor guests should go down the stairs on your left to get outside to the West and Plaza floor entrances, while seated guests should continue to the scanners straight ahead. There is also an optional Vibee VIP Floor entrance on the bridge on the left side if you do not wish to go outside.


FROM OUTSIDE:

If you are coming from elsewhere, it may be easiest to access Sphere from the street. Sphere is located at 255 Sands Ave, Las Vegas NV 89169. Guests can enter the property on foot via Sands Ave or Westchester Drive and enter via the Plaza Entry on the east side of the building. We encourage you to arrive early. If driving or arriving by car, please allow for more travel time due to street closures. Rideshare pickup and dropoff for Sphere is located on the corner of Manhattan St and Westchester Dr. Venue access is conveniently located across from the Plaza Entry. On event days, Sphere staff will be onsite to direct you to the venue. Parking is available both onsite and in nearby lots, and can be purchased in advance of your event HERE. For parking in nearby lots click HERE.

VIP PRIORITY ACCESS


Vibee seated VIPs get priority access via the far left lane of the bridge from Venetian (which opens at 5:30pm).  Vibee VIP Floor guests have a dedicated entry at Sphere West Floor Entry, where you will see a staging area along Sands Avenue with a sign for Vibee VIP Floor guests (starting at 5:00pm).  The Sphere sequentially numbered wristband is NOT required for utilizing the Vibee VIP Floor Entrance, just bring your Vibee VIP Floor laminate. Doors to Sphere will open at 6:00pm.


VIP PRIORITY ACCESS


Vibee seated VIPs get priority access via the far left lane of the bridge from Venetian (which opens at 5:30pm).  Vibee VIP Floor guests have a dedicated entry at Sphere West Floor Entry, where you will see a staging area along Sands Avenue with a sign for Vibee VIP Floor guests (starting at 5:00pm).  The Sphere sequentially numbered wristband is NOT required for utilizing the Vibee VIP Floor Entrance, just bring your Vibee VIP Floor laminate. Doors to Sphere will open at 6:00pm.


VIP PRIORITY ACCESS


Vibee seated VIPs get priority access via the far left lane of the bridge from Venetian (which opens at 5:30pm).  Vibee VIP Floor guests have a dedicated entry at Sphere West Floor Entry, where you will see a staging area along Sands Avenue with a sign for Vibee VIP Floor guests (starting at 5:00pm).  The Sphere sequentially numbered wristband is NOT required for utilizing the Vibee VIP Floor Entrance, just bring your Vibee VIP Floor laminate. Doors to Sphere will open at 6:00pm.


NO BAGS AT SPHERE


Sphere is a ‘no bag’ facility, meaning that large bags and backpacks will not be permitted inside the venue. Exceptions to this policy include small clutches, purses, and fanny packs that are no larger than 6 in. x 6 in. x 2 in., as well as diaper bags and bags required for medical items. Please note that all exceptions are subject to additional screening and inspection, either by visual or x-ray technology.

ADA AND ADDITIONAL NEEDS


If you or a member of your party requires ADA accommodations at either the concert or hotel, please reach out to Vibee Fan Experience and we will do our best to facilitate your accommodations. You can also phone us at 725-543-0725.

VIBEE CONCIERGE


Please be sure to visit our Vibee Concierge for information and to pick up your souvenir laminate! The Vibee Concierge can be found on the second floor of the Dead Forever Experience. VIPs can get their gift bags here as well.

*Please be sure to pick up your gift bag when you are NOT on your way to Sphere due to Sphere’s no bag policy.


VIBEE CONCIERGE HOURS AND LOCATION


Location: Find the elevator located near the LOVE sculpture in the Waterfall Atrium area, between The Venetian and The Palazzo, by Restaurant Row. Take the Elevator to Floor 2 (Dead Forever Experience is on Floors 1 & 2 by the Elevator.)


UPDATED CONCIERGE HOURS:

  • Wednesday - Saturday: 10am-8pm

  • Sunday: 10am-6pm

  • Monday and Tuesday: CLOSED


FAN EXPERIENCE PHONE AND EMAIL HOURS:

  • Monday - Friday:   9am-6pm

  • And on the following Saturdays (9am-6pm):

    • June 8, 15 ,22

    • July 6, 13

    • August 3, 10


Need assistance outside these hours?

TEXT your Vibee Concierge for assistance or call this number: ‪725-543-0725.

We will do our best to get back to you as soon as we can!

VIBEE CONCIERGE


Please be sure to visit our Vibee Concierge for information and to pick up your souvenir laminate! The Vibee Concierge can be found on the second floor of the Dead Forever Experience. VIPs can get their gift bags here as well.

*Please be sure to pick up your gift bag when you are NOT on your way to Sphere due to Sphere’s no bag policy.


VIBEE CONCIERGE HOURS AND LOCATION


Location: Find the elevator located near the LOVE sculpture in the Waterfall Atrium area, between The Venetian and The Palazzo, by Restaurant Row. Take the Elevator to Floor 2 (Dead Forever Experience is on Floors 1 & 2 by the Elevator.)


UPDATED CONCIERGE HOURS:

  • Wednesday - Saturday: 10am-8pm

  • Sunday: 10am-6pm

  • Monday and Tuesday: CLOSED


FAN EXPERIENCE PHONE AND EMAIL HOURS:

  • Monday - Friday:   9am-6pm

  • And on the following Saturdays (9am-6pm):

    • June 8, 15 ,22

    • July 6, 13

    • August 3, 10


Need assistance outside these hours?

TEXT your Vibee Concierge for assistance or call this number: ‪725-543-0725.

We will do our best to get back to you as soon as we can!

VIBEE CONCIERGE


Please be sure to visit our Vibee Concierge for information and to pick up your souvenir laminate! The Vibee Concierge can be found on the second floor of the Dead Forever Experience. VIPs can get their gift bags here as well.

*Please be sure to pick up your gift bag when you are NOT on your way to Sphere due to Sphere’s no bag policy.


VIBEE CONCIERGE HOURS AND LOCATION


Location: Find the elevator located near the LOVE sculpture in the Waterfall Atrium area, between The Venetian and The Palazzo, by Restaurant Row. Take the Elevator to Floor 2 (Dead Forever Experience is on Floors 1 & 2 by the Elevator.)


UPDATED CONCIERGE HOURS:

  • Wednesday - Saturday: 10am-8pm

  • Sunday: 10am-6pm

  • Monday and Tuesday: CLOSED


FAN EXPERIENCE PHONE AND EMAIL HOURS:

  • Monday - Friday:   9am-6pm

  • And on the following Saturdays (9am-6pm):

    • June 8, 15 ,22

    • July 6, 13

    • August 3, 10


Need assistance outside these hours?

TEXT your Vibee Concierge for assistance or call this number: ‪725-543-0725.

We will do our best to get back to you as soon as we can!

DEAD FOREVER EXPERIENCE


The Dead Forever Experience is an immersive fan experience spanning more than 22,000 square feet of exhibition space, featuring interactive activities, art exhibits, exclusive merchandise and much much more!


Among the highlights:

  • A functioning 1:4 scale model of the infamous Wall Of Sound

  • Participation Row, where fans can get involved with causes important to the band, and bid on charity auctions

  • Mickey Hart's new immersive art exhibition, Art On The Edge Of Music

  • Jay Blakesberg's exhibit, An American Beauty: Grateful Dead Photography 1965-1995

  • Sirius XM Grateful Dead Channel Zone

  • VIP exclusive cinema showing Dead & Company's epic performance at Cornell University's Barton Hall

  • Retail store offering collector worthy and exclusive Dead & Company merchandise

  • An atmospheric bar and lounge, and many more surprises


Learn more about Dead Forever Experience at deadforeverexperience.com


Hours of Operation:

Wednesday to Sunday: 10 am to 6 pm
Please note: The Experience will be closed from Monday, July 15 to Wednesday, July 31


Open to the public at no charge (VIP VIBEE guests will get exclusive access during certain hours of the day)


Directions

On the perimeter of the Waterfall Atrium area (where the LOVE sculpture is), between the Venetian and The Palazzo, inhabiting Floors 1&2. Vibee Concierge is located on the 2nd floor.

CHECK OUT


If you are staying at The Venetian Resort, please be aware that check out is at 11am.


Please note there may be other changes to drop off and pick up points. Please check this page for updates.


Please visit the Sphere Las Vegas website or feel free to reach out by email to Vibee Fan Experience or by phone at 725-543-0725  for any questions regarding the event or your package. We are available M-F from 9am-6pm PST and select weekends.


The Vibee team would like to thank you for joining us in Las Vegas for this historic event! We wish you safe travels!

CHECK OUT


If you are staying at The Venetian Resort, please be aware that check out is at 11am.


Please note there may be other changes to drop off and pick up points. Please check this page for updates.


Please visit the Sphere Las Vegas website or feel free to reach out by email to Vibee Fan Experience or by phone at 725-543-0725  for any questions regarding the event or your package. We are available M-F from 9am-6pm PST and select weekends.


The Vibee team would like to thank you for joining us in Las Vegas for this historic event! We wish you safe travels!

CHECK OUT


If you are staying at The Venetian Resort, please be aware that check out is at 11am.


Please note there may be other changes to drop off and pick up points. Please check this page for updates.


Please visit the Sphere Las Vegas website or feel free to reach out by email to Vibee Fan Experience or by phone at 725-543-0725  for any questions regarding the event or your package. We are available M-F from 9am-6pm PST and select weekends.


The Vibee team would like to thank you for joining us in Las Vegas for this historic event! We wish you safe travels!